Refund Policy
The conditions under which paid access can be refunded.
General principle
TheAnalytic is an informational and analytical service. Because access is delivered digitally and immediately, refunds are considered individually and in good faith.
When a refund is possible
A refund can be issued if paid access was not activated due to a technical fault on our side, if you were charged twice for the same plan, or if you request it shortly after purchase and have not made substantial use of the paid features.
When a refund is not possible
A refund is generally not possible when the paid period has largely been used, or on the grounds that predictions or analytics did not match a real‑world result — the service provides information and probabilities, not guaranteed outcomes.
How to request
Send a request from the email linked to your account via the contacts page, describing the situation and the payment. We aim to respond within one business day, and approved refunds are returned to the original payment method.